DELIVERY AND RETURNS
All orders are packed in Sydney within two business days.
Orders are shipped with Australia Post and tracking updates are sent to your email address.
Standard shipping can take between 3-5 business days to reach your address.
- All orders are packed in Sydney within two business days.
- All orders are shipped with Australia Post.
- Shipping costs within Australia will change depending on the weight of the order.
- Once your order has been shipped you will receive an email notification with a tracking number.
- Please note: Once the parcel has been scanned as delivered to address The Terracotta Collective is no longer liable for the parcel.
Returns.
The Terracotta Collective is happy to accomodate your return or exchange for any reason, on the condition they adhere within the following guidelines, please note however we do not provide refunds for change of mind only for faulty items only.
Returns or exchanges are accepted on domestic orders within 7 days from date of shipment.
Items must be in new condition and inside the original packaging. We will not be held responsible for any items returned that are not in new condition.
There will be no returns on sale or discounted items. All purchases on sale items are final.
In the event that you receive a damaged item and we are unable to exchange that item for you, we will refund you. Please get in contact within 24 hours of receiving your order. Refunds will be processed via your original payment method. Please allow 2-7 working days for your refund to appear in your account.
We will not be held responsible for shipping and handling costs to return the item. If the item does not reach us safely, The Terracotta Collective will not be held responsible.
Please note, our cushions covers and pottery items are handmade and variations may occur such as colour, size, and surface specs. These are the characteristics of the individuality of each item and are not considered a fault.
How to return an item:
- Email hello@theterracottacollective.com.au to request a return/exchange within 7 days of receiving your order
- Please include your full name, reason for return, order number and which item/s you would like to exchange
- Once your return has been approved you will receive an email with a form to be filled out and returned with your item/s.
- Once we have received your return item we will notify you and process your return / exchange within 7 business days.
The Terracotta Collective Return Address:
617 Canterbury Road
Belmore NSW 2192
Australia