Shipping
Pick up is available on all orders, our pickup location is in Dulwich Hill NSW 2203.

Once your order has been packed we will notify you via your preferred contact method stated at checkout and will provide you with the details for pickup.

We use Sendle, to send your packages. All packages are sent Express, a tracking number will be provided once your order has been sent. Your order will be processed, packed and sent the next business day. Shipping fees include handling and packing fees as well as postage costs. Items are sent in appropriately sized parcels and boxes.

Refunds

Please choose your items carefully as we do not accept returns due to change of mind. We aim to please, if you are not 100% satisfied with your purchase please get in touch for further assistance.

If in the unfortunate event, your parcel arrives damaged, please contact us at hello@theterracottacollective.com within 24 hours, so we can find a solution for you. 

Information required:

  • Order Number
  • Date of Purchase
  • Include images of the damaged box and damaged item/s

  • Please note, our cushions covers and pottery items are handmade and variations may occur such as colour, size, and surface specs. These are the characteristics of the individuality of each item and are not considered a fault.

    In the event that you receive a damaged item and we are unable to exchange that item for you, we will refund you. Refunds will be processed via your original payment method. Please allow 5-10 working days for your refund to appear in your account.